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Point of SalePharmacy Essential 2 min read 1:40 video

Customer Returns & Refunds: Restock vs Damaged Goods Disposition

Handle partial or full customer returns with granular disposition control. Return sound products back to inventory while writing off broken, unsealed, or compromised medicines as damage loss in a single transaction.

Video Walkthrough: Processing split customer returns with damaged medicine write-offs

Video duration: 1:40

Step-by-Step Instructions

  1. 1Find the transaction in Sales History and tap 'Return / Refund'.
  2. 2Select the items being returned and set the 'Qty to Return' (the customer receives a full refund for all returned units).
  3. 3If any units are broken, expired, or unsealed, enter the count under 'Damaged / Discard' and pick the reason.
  4. 4Review the breakdown: sound units return to stock batches, while damaged units are written off directly as inventory loss without touching shelf stock.
  5. 5Confirm to process the refund and update inventory and accounting automatically.

Pro-Tip & Business Impact

Discarded medicines never re-enter saleable stock batches, protecting pharmacy safety standards while automatically logging an inventory write-off in your Profit & Loss reports.

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